Our client has a requirement for a IT Support Officer to join their team on an initial 3 month contract.

The purpose of the role is to provide phone, remote support and desktop support, both on and off-site for approximately 1500 desktop systems.

The position would suit someone from the Toowoomba area that has experience providing 1st and 2nd level support in a large IT environment.  Excellent communication skills both written and oral are essential for this role.

The role will involve the following responsibilities.  It is essential that all applicants have experience in all areas:

Resolving as many calls over the phone as possible before escalating to other teams (80% first time fix rate)
Logging in excess of 25 calls per day
Performing troubleshooting of general hardware and software problems, connectivity issues and firewall problems
Experience supporting Windows XP, 7 and 8.
Active Directory Support – (creating new users, password resets, user permissions, etc)

If you have the required skills and experience, please apply today.  For further information you can contact:
 
Andrew Smith
Andrew_smith@data3.com.au
(07) 3243 6426